Customer Success Manager

Title

Customer Success Manager

Location

Des Moines, Iowa

Job Type

Full Time

Salary Range

Dependent on experience

About Tractor Zoom

Established in 2017, we are changing the way the industry researches, values, and manages the purchase of farm equipment and heavy machinery. By partnering with over 1,800 auctioneer and dealer locations nationwide, we've built the fastest-growing and most transparent heavy equipment database that allows buyers to easily find and finance the equipment they need, while also helping banks, Farm Credits, dealerships, and other organizations quickly and accurately value equipment in real-time. 

Our mission is to streamline business processes and decisions by helping customers quickly find and value heavy equipment using big data and technology.

Our vision is to bring transparency to heavy machinery data and help people make better data-driven decisions.

We’re Looking for an ‘A’ Player

Tractor Zoom is searching for a self-motivated and proactive Customer Success Manager to join the CS team focusing on our Dealer Partners in the US market. If you are a Customer Success Manager experienced in SaaS companies and would like to take a step forward in your professional career, come join the Customer Success team at Tractor Zoom! We are implementing and building CS best practices while creating value for our customers as their trusted advisors.

Responsibilities

  • All post-sale activities as part of our customers’ journey, including initial onboarding, strategy, QBRs, expansion, and retention

  • Building meaningful relationships with customers at all levels including C-level Executives as a trusted advisor to support and provide consultation

  • Identify and lead opportunities for account growth within your managed accounts

  • Ensure customers derive maximum value from Tractor Zoom, utilize all of their solutions, and collaborate with other Tractor Zoom stakeholder teams to ensure adoption and a successful renewal

  • Monitor customer usage data, health indicators, renewals, and growth opportunities and translate them into strategies for success.

  • Develop an understanding of typical business challenges faced by customers and appropriately map Tractor Zoom features and associated business benefits to address their needs

  • Become the “voice of the customer”, working with the product team to adjust and build future features and help build the Tractor Zoom Product roadmap

Requirements

  • At least 3 years of experience working as a Customer Success Manager, preferably at a B2B SaaS company

  • Proven experience and success in growing a book of business of accounts while driving value, crushing numbers, and creating a meaningful rapport with champions and key stakeholders

  • Excellent presentation, verbal, and writing skills

  • Incredibly organized, quick learner who works well under pressure and exceeds targets

  • Strong knowledge of the agriculture or heavy machinery market is a plus

What’s in it for you?

  • Getting in early on a growth-minded startup with the ability to advance your skillset and own your role 

  • See your efforts directly impact the trajectory of the company

  • A team environment where your contributions are recognized, appreciated and collaboration is encouraged

  • Motivation to advance your career as the company grows

  • Be the CEO of your area of the business

Tractor Zoom Culture

At Tractor Zoom, we are one big team. If you enjoy being around fun-loving, hard workers who enjoy the hustle of creating something new and disruptive, you’re reading the right listing. Get in on the ground floor of a rapidly growing company where opportunity abounds. You’ll be able to work closely with, and learn from, seasoned industry professionals with additional opportunities to build your skillset through ongoing training opportunities. Great Health, Vision and Dental benefits are also available. Control your own destiny within a growth-stage start-up!

Tractor Zoom is connecting farm equipment sellers and buyers faster than ever before. Finding farm equipment at auction or at a dealership has never been so easy.