Customer Success Representative

About Tractor Zoom

Tractor Zoom is an online search engine for heavy machinery auctions and database for market trends. We have partnered with 650+ auction companies and over 1,300 dealer locations to advertise machinery throughout the entire United States. Our technology tracks more than $30 billion of sale transactions every year to help people make transparent, data-driving price decisions when buying, selling, financing and insuring heavy equipment. Our mission is to streamline business processes and decisions by helping customers quickly find and value heavy equipment using big data and technology. Our vision is to bring transparency to heavy machinery data and help people make better data-driven decisions.

We’re Looking for an ‘A’ Player

Tractor Zoom is searching for a self-motivated and proactive Customer Success Representative to join the CS team focusing on our Financial Institution Partners in the US market.

Responsibilities

• Post-sale activities as part of our customers’ journey, including initial onboarding, strategy, QBRs, expansion and retention

• Develop roadmaps, onboarding and training materials, project requirement documents and other documentation to ensure successful implementation, adoption and ongoing usage and value realization

• Develop documentation to communicate ROI to your customers

• Proactively question and listen to customers to discover new pain

• Travel onsite to ensure adoption and provide customers any assistance to get to value as soon as possible

• Work with Product to inform future functionality and solutions

• Building meaningful relationships with customers as a trusted advisor to support and provide consultation

• Monitor customer usage data, health indicators, renewals, and growth opportunities and translate them into strategies for success

Requirements

• 1 - 3 years of experience working in Customer Success, preferably at a B2B SaaS company

• Excellent attention to detail, verbal and written skills

• Incredibly organized, quick learner who works well under pressure and exceeds targets

• Strong knowledge of the agriculture or heavy machinery market is a plus

• History of exceeding goals and defined targets

• Inquisitive nature with empathy for customers’ pain

What’s in it for you?

• Getting in early on a growth-minded startup with the ability to advance your skillset and own your role

• See your efforts directly impact the trajectory of the company

• A team environment where your contributions are recognized, appreciated and collaboration is encouraged

• Motivation to advance your career as the company grows

• Be the CEO of your area of the business

Tractor Zoom Culture

At Tractor Zoom, we are one big team. If you enjoy being around fun-loving, hard workers who enjoy the hustle of creating something new and disruptive, you’re reading the right listing. Get in on the ground floor of a rapidly growing company where opportunity abounds. You’ll be able to work closely with, and learn from, seasoned industry professionals with additional opportunities to build your skillset through ongoing training opportunities. Great Health, Vision and Dental benefits are also available. Control your own destiny within a growth-stage start-up!